STORE POLICY

Customer Care

We’re dedicated to making every order feel special. If you ever have a question, concern, or need help with your purchase, we’re here for you!

Processing & Turnaround

All of our items are handmade with care. Please allow 2 to 4 business days for production unless otherwise noted. Rush orders may be available—just reach out!

Order Changes

Need to update a name, color, or detail? Contact us within 24 hours of placing your order, and we’ll do our best to accommodate.

Shipping

Once your order ships, you’ll receive tracking information by email. Shipping times vary depending on the carrier, especially during holidays.

Damages & Issues

If your order arrives damaged or incorrect, please contact us within 48 hours with photos so we can make it right. We want you to love what you receive!

Returns & Exchanges

Because many of our products are personalized or made to order, returns and exchanges are limited. If you have any questions before ordering, we’re happy to help!

For any customer care needs, please email us at info@duitall.com or use the contact form. We typically respond within 1 business day.

We truly appreciate your support and want your experience to be amazing from start to finish.

Privacy & Safety

Your trust means everything to us. We’re committed to protecting your personal information and creating a safe, secure shopping experience.

Your Information

We only collect the information needed to process your order—such as your name, email, shipping address, and payment details. This data is used solely for order fulfillment, customer service, and improving your shopping experience.

Secure Payments

All payments are processed through trusted, encrypted third-party providers. We never see or store your full credit card information.

Data Protection

We do not sell, trade, or share your personal information with outside parties—ever. The only exceptions are trusted partners who help fulfill your order (like shipping carriers or payment processors).

Our site may use cookies to improve your browsing experience. These help things like saving your cart, remembering your preferences, and making the site run smoothly. You can adjust cookie settings at any time through your browser.

Your Rights

You can request to update, access, or delete your personal information at any time. Just send us an email, and we’re happy to help.

If you have any concerns about your privacy or how your data is used, please reach out to us at info@duitall.com. We want you to feel completely safe and confident while shopping with us.

Wholesale Inquiries

Thank you for your interest in carrying our handmade pieces! We love partnering with boutiques, gift shops, and specialty stores who value unique, high-quality designs.

Currently we offer:

Wholesale pricing with low minimums
Fast turnaround times
Custom branding options
Consistent quality and reliable communication

To get started, please fill out this form or email us at info@duitall.com with the following details:

Your store name
Location
Website or social media
Products you're interested in
Estimated quantities

We’ll get back to you within 1–2 business days with pricing, availability, and next steps.

We can’t wait to work with you!

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments